Overview

At CampTrek Store, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please review our policy below to understand how returns and refunds work.

Returns

You can return an item within 7 days of receiving your order, provided it meets the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • All tags, labels, and accessories must be intact.
  • The product must be in resellable condition.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Personalized or custom-made products
  • Clearance or final sale items
  • Perishable goods (e.g., food, drinks, or batteries)

Return Process

  1. Initiate a Return: Contact our support team at customer@camptrekstore.com with your order details and reason for return.
  2. Receive Return Instructions: Our team will guide you through the return process, including the return shipping address.
  3. Ship the Product: Send the item back using a trackable shipping service. We are not responsible for lost or damaged returns during transit.
  4. Inspection & Approval: Once we receive the product, our team will inspect it to ensure it meets our return conditions.

Refunds

After approval, refunds are processed within 5-10 business days to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Partial Refunds

In some cases, a partial refund may be granted if:

  • The item is not in its original condition or has missing parts.
  • The return is initiated after 7 days (subject to approval).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at customer@camptrekstore.com.

Return Shipping Costs

  • If the return is due to our error (e.g., wrong item received, defective product), we will cover the return shipping costs.
  • If the return is due to a change of mind or an incorrect order, the customer is responsible for return shipping costs.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card provider, as it may take some time before the refund is processed.
  • If you’ve done all of this and still haven’t received your refund, please reach out to us at customer@camptrekstore.com.

Contact Us

For any refund or return inquiries, feel free to contact our support team at customer@camptrekstore.com. Our customer service team is happy to assist you!

CampTrek Store reserves the right to update or modify this policy at any time without prior notice. Please check this page regularly for any changes.